You may return most new, unopened items within 30 days of delivery for a refund restocking charges may apply. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Product Return Guidelines:
With the COVID-19 pandemic that we all are experiencing, we are doing everything possible to keep you and our employees safe. We will continue to provide excellent service to our customers to keep your families comfortable.
The one change in our procedure will be returns.
We will still work with you if you need to return a product but the process of receiving and refunding will be delayed from our normal timeline.
Many of our vendors are not accepting returns at this time so we will need to allow at least 14-21 days for the return process.
We will do everything possible to inspect and verify the product returned has not been damaged or installed and process the refund within that timeframe.
We appreciate your patience with us as we all go through this together. Stay safe and healthy and thank you for your business!
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International shipment will not include duties and taxes this will be collected at time of delivery
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.